COVID-19 Info

Updated 12/16/21

At this time, we are following CDC Guidelines as it pertains to Covid 19. Masks are highly recommended for those vaccinated and not vaccinated. At this time, we are not requiring proof of vaccination. You can follow us on Facebook for future updates as it pertains to Covid 19. We appreciate your patience and understanding as we work through this together. Any further questions you may have can be emailed to, or you may call us at 920-309-8285. Thank you.

Our staff here at the Arena are working diligently to get information to all fans as soon as we receive it. Fans who have purchased tickets for events that are rescheduled will receive additional information via email. 

Thank you for your support and we look forward to seeing you all again soon!


What is your current statement about your COVID processes?

This situation is constantly changing and updating. Please follow us on Facebook for the most up to date information.

Is a particular Show cancelled/rescheduled?

Please follow us on Facebook for the most recent information.

When a show gets rescheduled, will the tickets I already purchased still be valid?

Yes! All tickets for previously scheduled events will be valid at the new dates. For more information regarding our venue policy on refunds, please click here.

A show got cancelled. How can I get a refund?

If you purchased directly from Ticketmaster either over the phone, via the Ticketmaster website or the Ticketmaster app, refunds will be processed back onto the card used to purchase. Please note, Ticketmaster is currently looking at a 14-21-day turnaround for refunds. If you purchased directly from the box office, you will need to bring your ticket directly to the box office to receive your refund. Our box office is currently closed and hope to reopen soon. Please follow social media for information regarding box office hours.

I bought a ticket from someone else/off a third-party website and now the show is cancelled. Can I get a refund?

If you purchased from someone other than the venue or Ticketmaster directly, you will need to go back to the place/person of purchase to receive your refund. Please reach out to the website or person you purchased from for more information.

Are your box office hours affected?

At this time, our box office is open Monday-Friday 10AM-5PM. For further information or questions, please email the box office at Our staff is monitoring this email and will do our best to answer your questions as fast as possible.

If you are still looking to purchase tickets for an upcoming show you may still do so HERE!