Guest Services FAQ

What are our box office hours?

Monday-Friday: 10 am- 5pm
Event Days: Varies

What is our weapons policy?

No weapons (firearms, knives, etc.) will be allowed on the premise at any time regardless of a permit. All patrons will be required to go through a metal detector upon building entrance during public events.

Do you have special needs accommodations?

Oshkosh Arena accommodates for ADA needs. The entrance for ADA parking is located on South Park Avenue and is identified with a “Handicap” sign. Please contact or call 920-309- 8285.

Are there items prohibited in the Arena?

Please see Policies and Procedures

Where is first aid?

First aid is located at guest services in the northwest hallway by the Signorama entrance.

Is there a re-entry policy?

Oshkosh Arena will only grant re-entry at the discretion of Oshkosh Arena management. For guests with disabilities, health concerns or dietary restrictions, exceptions can be made.

What is our security procedure?

Please see Policies and Procedures

Do we provide tours?

Oshkosh Arena provides tours for those looking to book a private event. Please contact our event coordinator for tour details.  

What is your refund policy?

Please view our refund policy by clicking here.

Where should I stay if I am coming from out of town?

Downtown Oshkosh and the surrounding arena has a variety of lodging option. Click here to learn more.

Where can I eat before or after the Arena event?

Click here to find all the local hot spots