All ticket sales are final.
Before purchasing tickets, carefully review your event selection and the number of tickets. Policies set for by our clients, including venues, and bands, generally prohibit Oshkosh Arena from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged, or destroyed tickets. You agree you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased.
Oshkosh Arena does not advise purchasing tickets from scalpers, ticket brokers, and street vendors and cannot guarantee admission on tickets not purchased from Oshkosh Arena or authorized outlets.
All shows are subject to change without notice. If you are travelling for the show, we suggest that you call ahead. You can also follow Oshkosh Arena on Facebook and Twitter. We send out updates with everything from set times, cancellations, to new shows. However, social media updates are not guaranteed. Published show time is the time the event starts and does not reflect what time the headliner will go on stage. Doors usually open one hour before showtime.
Oshkosh Arena is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.
Occasionally, events are cancelled by the promoter, band, or venue. For exact information on any cancelled please check the event information online or contact us. Oshkosh Arena typically only offers refunds and/or exchanges based on the promoter’s, band’s, or venue’s instructions.
If Oshkosh Arena issues a refund for a ticket, it will issue a refund of the ticket’s face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and the convenience charge. In no event will delivery prices, order fees, or other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Oshkosh Arena will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled event.
If an event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, there will be no refunds.
In order to receive a refund on tickets purchased for a cancelled event you must return your tickets to Oshkosh Arena box office before any refund can be issued. If your tickets were held at the box office, you need to notify us that you want your tickets refunded.